Frequently asked questions

Ondasend is a marketing app for Shopify stores that brings email, WhatsApp and SMS together in one place. You automate campaigns and journeys to grow sales and retain customers — built for the Latin American market, in Portuguese, Spanish and English.

Install Ondasend from the Shopify App Store in one click. Then connect your store, confirm your sending domain, and create your first campaign. See the steps in our quick-start guide.

All three. You create campaigns and automations over email, WhatsApp and SMS, picking the right channel for each message. WhatsApp and SMS sending respects each contact's opt-in (consent).

Automations send messages on their own from store triggers — welcome, birthday, post-purchase and abandoned-cart recovery. When a customer abandons their cart, Ondasend automatically sends a sequence to bring them back, on the channel you choose.

You build smart segments from behavior and purchase history — who bought in the last 30 days, VIP customers, or who opened your latest campaigns. That way each message reaches the right audience and converts more.

Billing is handled securely through Shopify Billing: the plan price is shown for you to approve on install and added to your Shopify invoice, no separate card. There's a free trial, and WhatsApp and SMS credits are prepaid as you use them.

Yes. We process data only to operate the app, with encryption in transit and restricted access, in compliance with LGPD and GDPR. See the details in our Privacy Policy.

Just uninstall Ondasend from your Shopify admin (Apps → Ondasend → Uninstall). Billing stops automatically and your store's data is deleted per our Privacy Policy.

Our team replies in Portuguese and Spanish. Write to contato@ondasend.com and we'll help with setup, migration and any questions.